ITIL Foundation Certification Course
About This Course:
ITIL Foundation Certification shows that you can
contribute to improving the maturity of an IT organization.
Training includes comprehensive coverage of Foundation
certification exam topics, pre-course study, and overview maps of
key concepts that will assist you in passing your ITIL Foundation
This official ITIL Foundation certification course
provides you with a general overview of the IT Service Management
Lifecycle which is outlined in ITIL's five core books
- Service Strategy, Service Design, Service Transition,
Service Operation and Continual Service Improvement. ITIL's
"service lifecycle" consists of 26 processes and four functions.
What you will Learn
The course is designed as an introduction to ITIL. The agenda
- What is ITIL; its strategic and operational benefits; and an
overview of ITIL's certification program
- ITIL's key concepts, definitions and objectives
- ITIL's "service-driven lifecycle" approach, and the structure,
components and processes and functions of the five core ITIL books.
For each of the five core books and the related processes and
The course prepares you for the examination leading to
the Foundation Certificate in IT Service Management. This
certification is the prerequisite for the Intermediate and Expert
levels of ITIL certification.
Course & Instructor Accreditation
Your instructor is a highly experienced ITIL-certified member of
Pink Elephant's consulting team. You can expect to learn from an
individual with the industry's deepest knowledge on how to lead a
successful implementation project. This knowledge is a direct
result of many years of experience implementing ITIL processes in a
variety of organizations worldwide.
Exam, Certifications & Awards
- This course prepares participants for the examination leading
to the Foundation Certificate In IT Service Management. A
60-minute, 40 question, multiple-choice exam is scheduled on the
last day of the course (if purchased), and is administered by an
independent examination body. For online courses, the exam may be
scheduled and completed online (if purchased). A passing mark of
65% is required to receive your certificate. A sample exam is
delivered during the course to help prepare attendees for the final
Who should attend and prerequidites
ITIL Foundation is suitable for anyone working in IT services
requiring more information about the ITIL best practice framework.
There are no mandatory prerequisites. Work experience in IT
services is recommended.
Those who work in the IT industry, want to achieve ITIL
Foundation Certification and want to learn best practices for IT
service management through ITIL training.