Services & Solutions


ITIL Foundation Certification Course

About This Course:

 ITIL Foundation Certification shows that you can contribute to improving the maturity of an IT organization. Training includes comprehensive coverage of Foundation certification exam topics, pre-course study, and overview maps of key concepts that will assist you in passing your ITIL Foundation exam.

Course Overview

This official ITIL Foundation certification course provides you with a general overview of the IT Service Management Lifecycle which is outlined in ITIL's five core books - Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITIL's "service lifecycle" consists of 26 processes and four functions. These include:

What you will Learn

The course is designed as an introduction to ITIL. The agenda includes:

  • What is ITIL; its strategic and operational benefits; and an overview of ITIL's certification program
  • ITIL's key concepts, definitions and objectives
  • ITIL's "service-driven lifecycle" approach, and the structure, components and processes and functions of the five core ITIL books. For each of the five core books and the related processes and functions.

The course prepares you for the examination leading to the Foundation Certificate in IT Service Management. This certification is the prerequisite for the Intermediate and Expert levels of ITIL certification. 

Course & Instructor Accreditation 

Your instructor is a highly experienced ITIL-certified member of Pink Elephant's consulting team. You can expect to learn from an individual with the industry's deepest knowledge on how to lead a successful implementation project. This knowledge is a direct result of many years of experience implementing ITIL processes in a variety of organizations worldwide.

Exam, Certifications & Awards

  • This course prepares participants for the examination leading to the Foundation Certificate In IT Service Management. A 60-minute, 40 question, multiple-choice exam is scheduled on the last day of the course (if purchased), and is administered by an independent examination body. For online courses, the exam may be scheduled and completed online (if purchased). A passing mark of 65% is required to receive your certificate. A sample exam is delivered during the course to help prepare attendees for the final exam.

Who should attend and prerequidites

ITIL Foundation is suitable for anyone working in IT services requiring more information about the ITIL best practice framework.  

There are no mandatory prerequisites. Work experience in IT services is recommended.

Those who work in the IT industry, want to achieve ITIL Foundation Certification and want to learn best practices for IT service management through ITIL training.